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Refunds to Revenue: AI and loyalty perks help retailers in post-holiday hangover
Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs and redemptions to maintain cashflow as consumers grapple with the post-holiday debt hangover. Wit...
Stop reading from the script: Why authenticity is the customer success secret weapon
I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your damn self. I know it sounds simple, but sometimes simplicity really is the key to the outcomes y...
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How Contiki is Redefining Travel for Young Adventurers
In the world of travel, there’s a growing demand for experiences that go beyond standard sightseeing tours. Today’s younger generations want journeys ...
Navigating the Cosmetic Advertising Crackdown Before September Guidelines Hit
Earlier this year, The Daily Telegraph published a story highlighting the widening regulatory gap between media outlets and social influencers when ...
Defining Actionable AI for Australian IT Efficiency and Security
The conversation around Artificial Intelligence (AI) has reached a fever pitch. From groundbreaking advancements in large language models to every...