..



.

SME Business News

Discount Drug Stores named Chemist of the Year

  • Written by Georgie Rowlands


Leading national pharmacy brand, Discount Drug Stores (DDS), has scooped up the top prize for Roy Morgan’s Annual Customer Satisfaction Awards in the Chemist / Pharmacy category for 2018.  

 

During last night’s awards ceremony, Roy Morgan named DDS as ‘Australian Chemist / Pharmacy of the Year’ following the highest tally of customer satisfaction ratings in 2018.

 

As Australia’s largest independent research company, Roy Morgan calculates each month’s ratings by collecting customer satisfaction scores from more than 9,000 Australians[i].

 

The brand first topped Roy Morgan’s monthly customer satisfaction ratings in March and then consecutively from May to October, resulting in a total of seven wins for the year. 

 

Stephen Dunstan, DDS’ National Operations Manager, says the team’s dedication and key focus on customer service and training has contributed to the brand’s latest accolade.

 

“DDS has always had a strong focus on service excellence, however in late 2017 the brand made dedicated changes at our Franchise Support Office to commit more resources to training our retail teams, enabling an even greater focus on customer service,” said Mr Dunstan.

 

“We’re extremely proud that this commitment to service has shown through so quickly and consistently in the survey results, particularly since retail pharmacy is such a high-service environment.”

 

DDS is committed to providing training to their retail teams when any new program or initiative is introduced, particularly for specialised pharmacy services or clinics, such as pain management and diabetes management.

 

“We wanted to build on and continue improving our training and service standards, and in 2018 we established our Retail Manager training program along with specialised management program in the DDS Leadership Academy designed to upskill our retail staff and enhance the customer retail experience,” continued Mr Dunstan.

 

“This award is an indication to the benefits of these new programs, and we’d like to recognise all the outstanding team leaders we have in-stores and our retail teams who work to deliver great service to our customers, across all areas of health services and support programs.”

 

Roy Morgan’s CEO, Michele Levine, said the annual awards night highlights each winner's devotion to their brand and the important role customer satisfaction plays in company success.

 

“Each winner honoured in these awards have one thing in common; their dedication to ensuring customers are satisfied and receiving excellent service. DDS have been recognised for their success among their customers, and this is a testament to the brand’s continued commitment to customer satisfaction, and every customer's health and wellbeing.”

 

DDS provides healthcare advice, services and products to customers across more than 135 stores in Australia. For more information about DDS, visit www.discountdrugstores.com.au

 

About Discount Drug Stores

Discount Drug Stores is a leading discount pharmacy group that commenced operations in late 2001. Discount Drug Stores is an Australian owned and operated business that strives to make a positive difference to its customers’ wellbeing by providing medicines and health care solutions at everyday low prices, with an uncompromising approach towards the delivery of professional health advice and exemplary customer service.  The group has now expanded to over 135 store locations Australia wide.

 

In 2014, Discount Drug Stores was acquired by Sigma Healthcare Pty Ltd (formerly Sigma Pharmaceuticals Ltd). The backing of Sigma provides Discount Drug Stores with access to greater capital, resources and the business intelligence that comes with being part of a large corporate entity. A national wholesaler and retailer to the pharmaceutical industry, Sigma distributes to over 4,000 pharmacies nationwide. It is also the owner of retail pharmacy brands Amcal, Amcal Max, Guardian, and Pharmacy Advance, totaling almost 600 stores. Discount Drug Stores sits within Sigma’s newly formed Discount Retail Pharmacy Group alongside PharmaSave and Chemist King.

Business Daily Media Business Development

Food you need to try in Beijing

Beijing is a beautiful and interesting destination for any kind of traveler. However, foodies will find a new heaven and will be able to try out tasty, flavorful and sometimes very special...

News Company - avatar News Company

4 Best Budget-Friendly Attractions in Las Vegas

Perhaps no other city in the world deserves the moniker “Sin City” more than Las Vegas. This city has been illustrated in countless works of art as the place where dreams are made, lives a...

News Company - avatar News Company

Bahrain Property Show 2018: How does it reflect the real estate market development in Bahrain

It is no secret that the Arabian Peninsula and the Gulf Cooperation Council (GCC) countries are currently going through a lot of pivotal changes. Such changes do not include economic or po...

News Company - avatar News Company

Di Jones real estate recognises high achievers

Di Jones celebrated its outstanding performers on Saturday (24 February 2018) evening at the Di Jones Real Estate Annual Awards.                               The black-tie Gala Dinner s...

Helen Hull - avatar Helen Hull

Five Reasons Melbourne Rules

If you are traveling in Australia and have left Melbourne off your destination list, then you are going to want to reconsider. Many people consider Melbourne to the best city in the world...

News Feature Team - avatar News Feature Team

Making Friends During Your Campsite Stay

Part of the excitement of vacation is meeting people who you would never otherwise encounter. Staying at a campsite isn’t just about taking in nature. It’s also about sharing the beauty of n...

News Feature Team - avatar News Feature Team

Business Daily Media Business Reports

Di Jones real estate recognises high achievers

Di Jones celebrated its outstanding performers on Saturday (24 February 2018) evening at the Di Jones Real Estate Annual Awards.                               The bla...

Helen Hull - avatar Helen Hull

Eclipse Travel Expands Operations to New Zealand

Eclipse Travel, specialists in key adventure destinations such as Antarctica, the Arctic, Africa and Latin America, have announced today their expansion of operations to ...

Yvonne Kong - avatar Yvonne Kong

How medical professionals can benefit from an overall wealth management solution

As a health care professional, you have made it your life's work to focus on the care and health of the general public. While this kind of work can be extremely rewarding...

News Feature Team - avatar News Feature Team

Why Pinterest Should Be Part of Your Marketing Strategy

Pinterest is a growing social media platform that can deliver significant traffic to your website and new followers to your brand. With it’s steady growth and outrageous ...

Greg Nunan - avatar Greg Nunan

The top reasons why gyms fail

Steve Grant is a Business Coach and Founder of GymHub.com.au   Every month thousands of new trainers walk out of their 6-month course with the qualifications needed ...

Steve Grant - avatar Steve Grant

WHITE LABEL NOBA’s Winter 2016 season: Earth + Country

Taking cues from the warm winter colours of tobacco and caramel, and combining them with the strength of navy and the embracing lightness of whites and creams; and then...

Kath Rose - avatar Kath Rose

Former Etihad boss brings substantial event insight to PMY Group Board

Paul Sergeant PMY Group, the architects of the digital insurgency occurring at major venues across Australia and New Zealand, are delighted to welcome 35 year even...

Annie Konieczny - avatar Annie Konieczny

More training for coffee making than property sales: REINSW

Sydney 9 May 2016. An overhaul of education and training standards for the real estate profession must take place to help prevent illegal activities, according to the Rea...

Helen Hull - avatar Helen Hull